Coronavirus Preparedness | TCC

Coronavirus Preparedness

Retail Store Operations

Our focus today is the same as every day: We’re committed to ensuring our customers have access to our #1 network. We’ve been working closely with our employees, partners and suppliers to support ongoing business operations and serve our customers’ needs.

We’ve implemented many physical and digital changes to ensure our in-store experience is safe and simple for our customers and employees. We encourage you to familiarize yourself with these changes before visiting one of our locations.

Verizon Business Customers: For faster service, please contact your Business Account Specialist or call 833-822-7625.


Store priorities

Our stores are open for your important customer needs. There is currently a 10-person limit (including staff) in our stores. Account holders only.

In store pickup is available for online orders – curbside pickup and curbside service are also available in select locations.


Store hours

Select stores may have limited hours during this time. For details about the hours of operation at your local store, click here.


Before visiting a store, safety first

Customers are required to wear cloth face coverings that cover both the mouth and nose when visiting our stores.

Customers experiencing COVID-19 symptoms or who have been exposed to someone with symptoms should call our Contact Center to shop at 833-822-7625. We can help you with all your wireless needs over the phone, including ordering a new device and shipping it directly to your home.


Our customers and our employees’ safety

The safety of our customers and our employees is always our top priority, and under the guidance and direction of the U.S. Government, the Centers for Disease Control and Prevention and the World Health Organization, we’ve implemented best practices, and reduced the number of employees that are scheduled in our locations.


In-Store safety

We’ve made in-store enhancements for your safety; customers are required to wear cloth face coverings that cover both the mouth and nose inside our stores. We will continue to use cleaning practices approved by the EPA and recommended by the CDC to provide a safe environment for our employees and customers. Surfaces and touchpoints are being wiped down throughout the day to clean and sanitize our retail stores, office workspaces, garages and other spaces. We are following recommendations of the WHO, CDC and other national health authorities, and are continuously monitoring the situation.


Overall COVID-19 response

For more information on how Verizon is addressing the needs of our customers in this challenging time, check out their response to COVID-19.


So many ways to shop.

Shop safely. Choose the way you feel most comfortable.