Great news, your new device is on the way!

So, what do you do when it arrives?

Turn on your new device and follow the activation steps.

So, what do you do when it arrives?

Turn on your new device and follow the activation steps.

Did you participate in a trade-in offer?

You will need to activate your new device before manually processing your trade-in.
To start your trade, sign in to your My Verizon account and then click here.

*You MUST be logged into your My Verizon Account to view and claim your trade-in promotion.

Before trading in an Apple device, you must turn off the Find My iPhone feature.

Go to Settings > click on Your Name at the very top > iCloud > Find My iPhone

From here, click the green slider to turn off. Once selected, you will be prompted to enter your Apple ID and password in the pop-up window. Then, tap “Turn Off” to confirm.

Having trouble activating your new device?

Please call 877-807-4646.

Unless you want to start with a blank slate, you’ll want to transfer all the content from your old device to your new one.

Get Setup Assistant.

For $29.99, one of our experts will completely set up your new device.

Includes:

• Guided device walkthrough

• Phonebook transfer

• Screen protector installation

• Tech Coach appointment

• Cloud storage setup

• App setup

• Bluetooth setup

• Security setup

Plus, get a $30 in-store coupon and free screen protector reapplication.*

*Text opt-in required. $30 store coupon sent to customer via text message within 60 days of original purchase. Up to $50 screen protector re-application coupon sent to customer via text message between 10-12 months of original purchase. Valid for a limited time.

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