Great news, your new device is on the way!
Having trouble accepting terms and conditions?
If you are having issues accepting the terms and conditions through your email, click here.
Did you participate in a trade-in offer?
You’ll need to manually process your trade-in here.
Login to your My Verizon profile by selecting “Sign In” and complete the trade-in process.
Important:
Don’t forget to delete all content and data on your device, and deactivate any security passwords to enable access before you trade. Trading without doing these steps will result in a $0 appraisal for your device.
Before trading in an Apple device, you must turn off the Find My iPhone feature.
Go to Settings > click on Your Name at the very top > iCloud > Find My iPhone
From here, click the green slider to turn off. Once selected, you will be prompted to enter your Apple ID and password in the pop-up window. Then, tap “Turn Off” to confirm.
Unless you want to start with a blank slate, you’ll want to transfer all the content from your old device to your new one.
Get Setup Assistant.
For $29.99, one of our experts will completely set up your new device.
Includes:
• Guided device walkthrough
• Phonebook transfer
• Screen protector installation
• Tech Coach appointment
• Cloud storage setup
• App setup
• Bluetooth setup
• Security setup
Plus, get a $30 in-store coupon and free screen protector reapplication.*
*Text opt-in required. $30 store coupon sent to customer via text message within 60 days of original purchase. Up to $50 screen protector re-application coupon sent to customer via text message between 10-12 months of original purchase. Valid for a limited time.
Do it yourself.
Click the link to get step-by-step instructions walking you through the data and content transfer.
Transferring to
Apple iPhone
Transferring to
Samsung
Transferring to
Google Pixel
Contact us if you have any questions or need assistance.