Mashable: Redux saves wet phones

An interview with Redux co-owner Rubin Zielinski

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Want to know how you’ll save your phone from the next water splash or other liquid spill? The machine that dries your phone from certain doom is Redux. Tech news website Mashable got a great interview with Redux co-owner Rubin Zielinski, who described Redux’s drying powers.

How does Redux fix this?

Here’s what Redux can do: by combining heat and pressure, it can safely evaporate any and all liquid that’s trapped in your phone. Liquid that, if met with electricity, would have fried your phone. That’s the key point, here: the moisture isn’t the bad part – it’s the electricity and moisture together that cook your phone. Fortunately, there are a few steps you should follow in order to ensure a successful revive.

  1. Don’t plug it in! Plugging your phone in is how electricity and moisture meet up and fry your phone.
  2. Don’t put it in rice. Rice is naturally absorbent, but it’s likely to leave a corrosive residue on your internal hardware. This means sometime in the future, you take the chance of your phone dying on you out of the blue.
  3. Get to Redux ASAP. Your best chances for a successful revive are within 48 hours of your device’s encounter with liquid.

So, what’s the process like?

It’s fairly simple. Bring your device in to a Redux location and the technicians will do the rest. They’ll place your soggy device in the Redux machine and, over the course of an hour or so, it evaporates the liquid inside your phone.

Please note that while Redux is completely awesome, there are things it can’t fix – for example, if your device got banged up during its surprise bath and it messed with any of the internal hardware, there’s not a whole lot Redux (or anyone) can do. Same goes for plugging in your phone – there’s a chance you fried it.

But that doesn’t mean you should give up hope.

Okay, I’m in. How much?

Let’s start with the most important point: if you’ve plugged in your phone or sustained other damage, Redux might not be able to resurrect your device. In that case, you only pay a $10 diagnostic fee.

When there’s a successful revive (yay!) you’re looking at $50 for a basic phone and $90 for a smartphone, along with the original $10 diagnostic fee.

For the rightfully cautious and/or exceptionally clumsy, there’s at $29.99 membership that covers up to two revives on your device over the course of two years. Considering most phone insurance doesn’t include compensation for water damage, that’s quite a deal.

What if it’s something other than a smartphone?

If it’s electronic and it fits inside a Redux machine (10 7/8” x 8 1/8” x 4 3/8”), they’ve got you covered.

We’re all human. Phones get wet. Redux saves those phones. Learn more about how Redux can save your device by checking out the Redux website for a location close to you.

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